testimonials
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HIGHLY recommend

Louie walked us thru the whole process from dealing with insurance thru the end of the job.

Michelle Arnesen

HIGHLY recommend

In June we had our roof fully replaced by Louie D’Elia and his crew from 21 roofing group and I had to let you all know how amazing our experience was! Louie was extremely kind and professional from the first time he came to survey our house. He was EXTREMELY thorough as we had 2 other roofers come to also give us quotes and neither took photos of the roof as proof of all the wind and hail damage. Louie went up right away and got over 50 very comprehensive photos which he emailed to us and explained the process of how we could work with our insurance to help get the costs covered. Our insurance did end up covering the full roof cost, except deductible, but Louie showed up the day the inspector got there to walk through it with him incase there was any question of the work that needed to be done. Although the majority of the costs were covered Louie’s prices were the best we found out of the 3 companies and with the best products around as well. They were able to get us booked extremely quickly as we were headed on a long trip and so had us booked within a couple weeks! Materials arrived and mind you we have a very small just over 1000sq house and he said there were no tricky extra spots to shingle- However the guys arrived at 7am and our entire house was done and cleaned up by 10:30am! We could not believe how fast they were and yet they even replaced a rotten boarded and made sure things were right around our chimney. This is more impressive now as we just watched the neighbor across the street get the exact same full roof replacement on the exact same size house a few days ago and it took the same size crew from 7am-5pm and still they had to return the next day as they were not done. Overall Louie and the crew were very pleasant and friendly and I trusted their work. He always responded to texts or questions I had very quickly and kept sending us emails to update us on the work that would be done. They also installed gutters at the cheapest price we had found as well and they have been working wonderfully. We could not be happier with our new shingles and gutters and would HIGHLY recommend them to anyone else in the neighborhood!

Mikeah Sleigh

They will exceed your expectations every time

The most professional roofing company I have ever met. They will exceed your expectations every time! As a realtor- I work w a lot of roofers but there is no one else I would recommend!

Susan Bednar Buckley

Erik was very responsive and great with communicating.

Erik was very responsive and great with communicating. He was dedicated to identifying the cause for our leak problem (which wasn’t simple) and repairing it as soon as possible. We have already recommended 21 Roofing Group to several neighbors and won’t hesitate doing it again.

Kathy Tafoya

Overall response and communication was excellent.

Overall response and communication was excellent. Everyone I spoke with or was at my home were very professional and courteous.

Kevin Grayson

Issues we were having with our roof were resolved.

The work was completed on the agreed upon date and most importantly, the issues we were having with our roof were resolved.

Joseph stegelmann

The team did a great job completing the roof replacement in one day.

The team did a great job completing the roof replacement in one day. The communication was great from start to finish. Eric (one of the owners) values customer service and it shows. Thank you for all the hard work by the entire team!

Casey Zambor

Great company to work with.

Great company to work with. Loved the drone pictures. Professional, completed job quickly and cleaned up completely.

Maureen Abney

Interaction with everyone from 21 Roofing is great.

Interaction with everyone from 21 Roofing is great. The whole team is responsive and really cares for their clients.

Christine Diaz

Excellent work. Very pleased.

On. Time. Had enough workers and materials. Jumped on job got it done by the end of the day. Excellent work. Very pleased. Wpould recommend to anyone needs new roof.

Buck kelly

The workers were great and they were courteous.

There was hail damage to the roof and siding. Erik was great in explaining what needed to be done. He made sure to plan the dates of the repairs, and he stopped by several times to check on the work. I am very happy with the work done to my roof and siding. The workers were great and they were courteous. They cleaned up the site and left no debris.

Anonymous

It was a pleasure working with him

We had a leak in one of the spare bedrooms and called a roofing company that was in the neighborhood putting on new roofs. They came out and stated that the roof had hail damage from the storm that occurred on May 23, 2014. That roofing company suggested that I call my insurance company and have an adjuster come out to review the roof for damages. They also stated that they would come out when the adjuster was there to assist with the inspection (to give their perspective). I had three appointments set up with the adjuster before he was finally able to come out on the fourth attempt. He missed the first three due to rain, which made it unsafe for him to inspect the roof. All four times I called the roofing company, they never replied. After the inspector determined that there was damage and the roof needed to be replaced, along with some other items, I called my realtor and he recommended Erik Ramirez with 21 Roofing Group. I am so glad he did because I was very pleased with both the work performed and the professionalism that Erik possesses. Erik came out to my house and looked at the roof and agreed that there was hail damage and that the roof needed to be replaced. He brought a lot of information regarding the roof products and materials, along with color samples of the roof. We decided to go with the GAF Architectural Shingles in Weathered Wood (high definition). The high definition really makes the colors in the roof pop out, and it looks really great! I would suggest to anyone to get the high definition shingles because it will make a huge difference in the appearance of your new roof. On the day promised, the contractors were there to put on the roof. Due to the heat, the job took two days, but it was a wise decision on Erik’s part because they were able to take their time and not rush. I was not there during the entire time they put on the new roof, but had comfort that the job would be done right. Erik came out a few times to look at the job the contractors were doing as well as to check on the progress of the job. He also came after the job was completed to ensure that the job was done correctly and to ensure that we were satisfied with the finished product. We are completely satisfied with the roof. It looks great! They also replaced window screens, a couple of downspouts, and did some touch-up work (drywall repair) to repair a ceiling and wall spot in the spare bedroom. The total cost of the services was $13,583, which was very reasonable. We have a 1.5-story home with very steep roof lines. I have already called my realtor to thank him for referring Erik and 21 Roofing Group to me. I was very impressed with Erik. He is very professional, friendly, ethical and an overall nice person. It was a pleasure working with him. I cannot say enough about how pleased I am with the services provided.

Anonymous

Highly recommended!

In June, we had our roof fully replaced by Louie D’Elia and his crew from 21 Roofing Group, and I had to let you all know how amazing our experience was! Louie was extremely kind and professional from the first time he came to survey our house. He was EXTREMELY thorough as we had 2 other roofers come to also give us quotes, and neither took photos of the roof as proof of all the wind and hail damage. Louie went up right away and got over 50 very comprehensive photos which he emailed to us and explained the process of how we could work with our insurance to help get the costs covered. Our insurance did end up covering the full roof cost, except deductible, but Louie showed up the day the inspector got there to walk through it with him in case there was any question of the work that needed to be done. Although the majority of the costs were covered, Louie’s prices were the best we found out of the 3 companies and with the best products around as well. They were able to get us booked extremely quickly as we were headed on a long trip, so they had us booked within a couple weeks! Materials arrived, and mind you we have a very small just over 1,000-square-foot house, and he said there were no tricky extra spots to shingle. However the guys arrived at 7am and our entire house was done and cleaned up by 10:30am! We could not believe how fast they were, and yet they even replaced a rotten board and made sure things were right around our chimney. This is more impressive now as we just watched the neighbor across the street get the exact same full roof replacement on the exact same size house a few days ago, and it took the same size crew from 7am-5pm and still they had to return the next day as they were not done. Overall Louie and the crew were very pleasant and friendly, and I trusted their work. He always responded to texts or questions I had very quickly and kept sending us emails to update us on the work that would be done. They also installed gutters at the cheapest price we had found as well, and they have been working wonderfully. We could not be happier with our new shingles and gutters and would HIGHLY recommend 21 Roofing Group to anyone else in the neighborhood!

Mikea S.

Highly recommended!

Highly recommended! Erik and the 21 Roofing Group team are fantastic at every phase of the roofing project from quote to roof completion and follow-up. Plus, very reasonably priced. They are the best.

Eric White
Keller Williams Realty

Erik's customer service is top notch

Erik's customer service is top notch. He responds quickly and is professional and thorough. I have recommended several of my clients to 21 Roofing Group, and they have all been happy with the quality work, competitive pricing and guarantee provided.

Carolyn Tibbetts, Realtor/Broker eXp Realty, LLC
Charlotte NC • Real Estate Broker

Very quick response from Eric and his team

They put the roof on around 6 months ago, and I developed a leak due to my roof having a below-average gradient and also some structural inconsistencies. I called them on a Wednesday night asking if they could come out, and the next morning they came and put a tarp over the ridge. Then when they realized it was going to rain next week, they came out Friday morning and installed a solid metal ridge down the length of the house. It turns out the roof leak had nothing to do with the roof and was actually an insulation issue that had nothing to do with 21 Roofing Group. Nevertheless, they helped me pinpoint the problem and made figuring everything out less painful. I'm just very impressed with how quickly they addressed the problem. I've heard horror stories, and this was almost no work on my part. Very quick response from Eric and his team. Will definitely recommend to anyone needing a replacement.

Jordan L.

These guys were great!

I had new gutters installed and a roof issue fixed. These guys were great! Very professional!

Johnathan C.

From quote to completed project

I was very pleased with the whole experience. From quote to completed project, 21 Roofing Group was prompt, courteous, and professional. I would definitely recommend them!

Sandy M.

Erik and the team at 21 Roofing Group are top notch

Erik and the team at 21 Roofing Group are top notch. Honest, reliable, communicative and did great work. Highly recommend them! A++

Paul B.

Had a great experience with 21 Roofing Group!

I had a great experience with 21 Roofing Group for my full roof replacement. Erik and team were fair with pricing, communicated well, and performed work quickly. I would recommend to anyone.

Aimee B.

Had a great experience with 21 Roofing Group!

Had a great experience with 21 Roofing Group! Erik Ramirez came out quickly to give a quote on a roof replacement with a full, detailed quote for repairs. Very knowledgeable and efficient. He was very responsive to questions and willing to help refer us to other services also. They came and finished a large roof in a single day, and my husband went back after to pick up nails (assuming there would be many around the property). I think he only found 3! Very impressed. Thank you!

Juliana P.

Great job from beginning to end

Great job from beginning to end. Eric came out and did a review of our roof prior to us purchasing the house so we would know what was wrong with it. Then after we closed, 21 Roofing Group came out and made the repairs that were needed. They were professionals who were great with follow-up and did work as promised. I would definitely recommend.

Rachel E.

This crew showed up on time

We used 21 Roofing Group to replace our entire roof. This crew showed up on time and got after it. A hard-working crew that delivers results. I would highly recommend this company for your roofing needs.

Gregory B.

Perfect

Perfect. We purchased a foreclosure and couldn't move in until we had a new roof put on. 21 Roofing Group was amazing! They were literally on standby and started the roof as soon as we closed and the keys were in my hands. They took off extra layers of shingles and put on the new one in just one day. When I got there that afternoon, they were halfway done. They were professional and made sure everything was cleaned up before leaving. We walked the property and made sure everything was perfect before leaving. It's two years later, and the roof still looks great. We get lots of compliments on what a difference our new roof makes. We recommend them anytime we can.

Anonymous

Erik and his group were great

Erik and his group were great and very responsive after the recent hurricane. They matched up the shingles perfectly and were very diligent in inspecting and caulking. Cleaned up everything when completed.

Anonymous

Erik and his team are reliable

I can't say enough good things about this company. Erik and his team are reliable, honest, and incredibly fair. Their customer service is beyond what I have ever experienced. It is obvious they take pride in what they do and strive for customer satisfaction. I love 21 Roofing Group!!!

Katie

I was very, very pleased

I called early in the morning around 9 AM and received a call back within the hour, and had someone at my home to check out the problem by noon the same day. I was very, very pleased with the quick response. Once the problem was diagnosed, I was given a quote and the work was done within the same week with no hidden fees or charges. I am very pleased with the response, customer service, and most importantly, the work. Price wasn't bad either. Would and have recommended 21 Roofing Group to others.

Hilary D.

The professionalism of the 21 Roofing Group

The professionalism of the 21 Roofing Group was over and above what I could have expected. When I called to request them to come out and discuss the issue I was having, they responded that same week and did the repairs within that same week. We will absolutely use this company again if needed, and we would also recommend 21 Roofing Group to anyone in need of a roofing solution.

Tracy S.

Excellent service and professionalism

Excellent service and professionalism; work was completed, entirely satisfactorily, on the same day. I would definitely use this company again, if the need arises, and I would also recommend them to friends/neighbors.

Linda E.

Erik is fantastic.

Erik is fantastic. Thorough, fair priced and very friendly. Needed a full roof replacement and they left my property looking better than before. It was super easy and never felt taken advantage of. In fact, it was the opposite-- like I hit the roofing jackpot. You need to try them out if you have any issues with your roof.

Tara B.

Very reliable.

Very reliable. Showed up when scheduled. Very professional and courteous and easy to work with. Finished job looks great.

Larry F.

Professional, reliable and great workmanship!

Professional, reliable and great workmanship! They provide the best warranty on the market as well.

Ismail U.

These guys are super-fast

Erik came out the same day I called and had the work done by the following day. The sent me pictures of the whole process. These guys are super-fast, do great work, and are unbelievably nice. I absolutely recommend their service and will use them in the future!!

Hilary D.

We were very pleased with the company.

We were very pleased with the company. They were very informative and knowledgeable to any questions we had. The work was completed in one day!

Kayla C.

Great service, great work

It was time to get gutters reinstalled. I talked with Erik, and within a week or two, a time had been set up. We now have our gutters and don't have to worry about rain splashing up as we sit on the front porch. They look great and even installed a rain barrel we had bought. Great service, great work, everything top notch. Thank you, Erik and 21 Roofing Group.

Scott C.

Great job, guys.

Very good experience with this company. Great job, guys. I would recommend them anytime. From scheduling and communication to finishing the job, you were on top.

Div C.

They did a great job

They did a great job repairing a piece of my eave that blew off in a storm. Several others were unable to help me or quoted a ridiculous price. 21 Roofing Group came out and fixed the problem quickly and efficiently for a great price. So happy I found them!

Erin F.

Eric and his team take it to another level

By far the best roofing company I have ever dealt with. Besides the remarkable work they do, the customer service goes above and beyond. Eric and his team take it to another level to ensure that the customer is 100% satisfied.

Lenny J.

Call 21 Roofing Group. You won't be sorry!

Professional, personable, reputable, reasonable, thorough, timely. 21 Roofing Group has performed exceptionally well for us on two homes in less than a year, the home we sold and the house we bought. We will not use any other roofer, ever. The quality of their website is indicative of their work on your most treasured asset, your home. Their way of doing business is a throwback to a much-desired bygone era of business practice. Call 21 Roofing Group. You won't be sorry! Tell 'em "Primo sent you"...

Bob L.

Great customer service

Erik and his staff were a pleasure to work with from day one. Great customer service, quality work and fair prices. I am a real estate broker and have added 21 Roofing Group to my preferred list of contractors, as I know when I refer this fine company to a client they will be 100% satisfied.

Marcy K.

They were prompt

I cannot say enough good things about 21 Roofing Group. They were prompt in coming out to assess our situation, and Erik was extremely knowledgeable. We could not be happier and would highly recommend to anyone. Excellent work!

Sara H.

Extremely impressed with this expedient service.

Called to schedule a roof evaluation. They were able to come out immediately, and I had a reasonable repair estimate in no time! Extremely impressed with this expedient service. Highly recommend!

Judi B.

No problems of any kind with job.

Everything was done exactly as agreed in a very timely manner. No problems of any kind with job.

Andy E.

Big thanks to Doug for overseeing this project from start to finish!

I had a roof leak for some time that started to get worse and asked a realtor friend of mine if he knew of a quality, trustworthy roofing company, and he recommended 21 Roofing Group. I called 21 Roofing Group and spoke with Erik, who had Doug come out and give me an estimate within a day or two from my initial call. Along with giving me an estimate, Doug took the time to explain the roof replacement process and answered all my questions in detail. I also asked 21 Roofing Group to replace my existing gutters with a bigger gutter and add gutter guards. In less than two weeks of me calling 21 Roofing Group, I had a new roof and gutters that look great! Based on other estimates I received, this was all done at a very fair price. The most important detail that I can leave in this review other than the quality of work being great is that I'm big on communication. To me when making this kind of investment, I would like to have all my questions and concerns addressed, no matter how small or uneducated I may be about the materials or work being done. These guys are untouchable when it comes to customer service at all levels! Thanks to Erik for getting me set up. Thanks to Ivy for answering questions regarding scheduling and follow-up. Big thanks to Doug for overseeing this project from start to finish! 21 Roofing Group also does window replacement, and I will be reaching out real soon to have my windows replaced as well!

Shane I.

From start to finish

From start to finish, I’ve never felt more comfortable with a company and with the owner, Erik. He is honest, dependable and delivered on all his promises. After full roof replacement, he left my property better than before, and the work was great. His whole staff was amazing, and I can’t believe how fast it went. Pricing was very reasonable. I recommend them for any of your roofing needs. Oh yeah, he did my large roof and fixed my chimney in one day. Faster than promised. Thank you, Erik!

Tara B.

Fantastic representative for a great company.

Recently I was forced to replace my roof due to hail damage. I took in several bids to have this work done when Erik Ramirez, representing 21 Roofing Group, was recommended to me. At that point, my search ended. Mr. Ramirez provided a reasonably priced roof replacement package along with all insurance and liability documentation, protecting me, the consumer. 21 Roofing Group went on to remove and replace my damaged roof in a timely manner and fully protected my home from damage. 21 Roofing Group did an outstanding job from start to finish, and I could not be more satisfied with their work. Mr. Ramirez was an absolute professional throughout the process and a fantastic representative for a great company. I rarely recommend companies to others, but in this case, I highly recommend 21 Roofing Group. This is a company that will not disappoint you!

David C.

Excellent service.

Excellent service. My roof was replaced in just one day. Job well done and cleaned up afterwards. If you're looking to have your roof repaired/replaced, I highly recommend 21 Roofing Group. Doug Brown went over and above to help fight my insurance company for a complete roof replacement when they only wanted to pay for half.

Marty H.

Great customer service.

Great customer service. Doug is a very trustworthy and hard-working individual. I would highly recommend anyone to get a free estimate and see for yourself before hiring anyone else. I have been doing multiple renovations throughout my newly purchased home, and Doug was one of few who gave a fair estimate/evaluation.

Anonymous

21 Roofing Group exceeded our expectations

Erik and his team at 21 Roofing Group exceeded our expectations for several reasons when compared to the contractors of today. Erik was quick to respond to our request for an estimate to re-roof our home. He took his time explaining the process, came out to our home to assess the job on time, and provided exceptional details and pics for the job estimate. He was very knowledgeable on the products, and we felt very comfortable with the selected roofing materials. The 21 Roofing Group crew was on time the morning of the job. They took great care to ensure all landscaping was covered and protected from debris and were always very considerate and hardworking. Erik and his team were very patient and attentive to any questions we had during the job. This team showed great pride in doing the job the right way, and the finished product was very impressive. We would highly recommend 21 Roofing Group if you care about product quality, price, craftsmanship, and dependability.

Joel Z.

Crew was on time

I have a roof that is challenging for any company, with various levels and pitches. 21 Roofing Group provided fantastic service and designed a system that would prevent the many issues I’ve had over the years. I cannot express my enthusiasm for them enough. They do what they say when they say it. Crew was on time, professional, courteous and went the extra mile to make sure all work and clean-up were completed in a timely fashion. Thanks, 21 Roofing Group, for giving me peace of mind.

Don B.

The staff did a great job

Our realtor recommended Erik and his team for a due diligence inspection. They were responsive, timely and answered all of our questions. We trusted their recommendations and costs. After closing, we decided to use him to make the repairs. I worked with Ivy on scheduling, and she is amazing! She is professional, friendly, and so quick to respond. They had to reschedule due to weather, but Ivy kept correspondence going and was apologetic, even though it wasn’t her fault. We were quickly rescheduled. The staff did a great job and even cleaned our gutters! My husband went over the next day to do it himself and was surprised to see it cleaned. Things like that are what makes a great business! We will be going back to Erik and his team when it is time for a roof replacement. Although I am happy to work with them again, I hope it’s not for a while for my pocket’s sake! 😉 I’d recommend 21 Roofing Group to anyone!

Melanie B..

They were very professional

21 Roofing Group was recommended to us and did an outstanding job! They were very professional and displayed superior customer service throughout the transaction and even afterward. We will definitely be using them for all roofing needs in the future and recommending to anyone who needs roofing work!

Tarah U.

Excellent service.

My roof was replaced in just one day. Job well done and cleaned up afterwards. If you're looking to have your roof repaired/replaced, I highly recommend 21 Roofing. Doug Brown went over and above to help fight Allstate for a complete roof replacement when they only wanted to pay for half.

Marty H.

By far the best roofing company

I have ever dealt with. Besides the remarkable work they do, the customer service goes above and beyond. Erik and his team take it to another level to ensure that the customer is 100% satisfied.

Lenny J.

Erik came out the same day

I called and had the work done by the following day. He sent me a picture of the whole process. These guys are super-fast, do great work and are unbelievably nice. I absolutely recommend their service and will use them in the future!!

Hilary D.

From start to finish

I’ve never felt more comfortable with a company and with the owner, Erik. He is honest, dependable and delivered on all his promises. After full roof replacement, he left my property better than before, and the work was great. His whole staff was amazing, and I can’t believe how fast it went. Pricing was very reasonable. I recommend them for any of your roofing needs. He did my large roof and fixed my chimney in one day. Faster than promised. Thank you, Erik!

Tara B.

Recently I was forced to replace my roof

due to hail damage. I took in several bids to have this work done when Erik Ramirez representing 21 Roofing Group was recommended to me. Here my search ended. Mr. Ramirez provided a reasonably priced roof replacement package along with all insurance and liability documentation, protecting me, the consumer. 21 Roofing Group went on to remove and replace my damaged roof in a timely manner and fully protected my home from damage.

21 Roofing Group did an outstanding job from start to finish, and I could not be more satisfied with their work. Mr. Ramirez was an absolute professional throughout the process and a fantastic representative for a great company. I rarely recommend companies to others, but in this case, I highly recommend 21 Roofing Group. This is a company that will not disappoint you!

David C.

I couldn't have asked for a better experience!

Thank you, Erik, and your excellent team. Customer experience was second to none.

Jeff R.

Professional, Personable. Reputable, Reasonable.

Thorough, Timely. 21 Roofing Group has performed exceptionally well for us on two homes in less than a year-- the home we sold and the house we bought. We will not use any other roofer ever. The quality of their Facebook and website page is indicative of their work on your most treasured asset: your home. Their way of doing business is a throwback to a much-desired bygone era of business practice. Call 21 Roofing Group. You won't be sorry!

Bob L.

They did a great job repairing a piece of my eave that blew off in a storm.

Several others were unable to help me or quoted a ridiculous price. 21 Roofing Group came out and fixed the problem quickly and efficiently for a great price. So happy I found them!

Erin F.

Professional and fast company

Professional and fast company. Called on a Tuesday, estimate on Wednesday, gutters installed on Thursday. Just in time to beat the rain storm that was coming. Highly recommended.

Tyler B.

Erik helped out more than words can describe leading up to the process.

Erik and his team removed two layers of old shingles on our new house and replaced with new Architectural shingles. Also replaced some wood rot on the eves. Erik helped out more than words can describe leading up to the process. It was the first time we have used a construction loan when we purchased our new house and Erik was extremely patient and very accommodating with all the extra paperwork that was involved. We knew going in that the roof was in bad shape and Erik consistently kept us at ease. We took several bids and went with our realtors suggestion to use Erik and 21roofing, I'm glad we did. He knew we wanted to get the roof on quickly after closing and he made that happen even after we got delayed a few days. He and his team got here shortly after I left for work and were wrapping up when I got home. The cleaned up everything making it look like they were not even here. I didn't realize how much a new roof would improve the appearance of our new home but the proof was instant. Our new neighbors all came by to compliment how great it made the house look. With all the projects that were required with this new house we bought, I'm glad we used 21Roofing. This roof should last me a long time and will be sure to recommend Erik and 21Roofing to anyone I hear of needing a new roof.

Jaqueline H.

They did a wonderful job with the installation.

We chose 21 Roofing Group to change the siding on the rear and the right side of our new home. They were able to match our siding with no problem and they did a wonderful job with the installation. The owner was very professional, clean and provided the services in a timely manner. He and his company were very sharp, honest and very knowledgeable in this field. I definitely recommend 21 Roofing Group for your siding needs!

Veronica C.

I have nothing but wonderful things to say about Erik and his team at 21 Roofing.

I'm a real estate agent and 21 Roofing has performed work for several of my clients and even a couple of neighbors, too. They done roofing, gutters and siding, depending on the clients' needs -- all to rave reviews.


I have nothing but wonderful things to say about Erik and his team at 21 Roofing. They have performed work for several of my clients and even a couple of neighbors, too. As a real estate agent, any recommendation I give comes back on me if the vendor does not perform, and Erik's team has given above-and-beyond service to every person I have sent their way.

Simply, I know the job will be done well, done on time and done for a fair price.

Erik and his team also remain in constant communication with me and my clients, always keeping us informed of the process, especially if dealing with insurance companies. They have done so well that many other agents in my Keller Williams office have started using 21 Roofing, too, and each agent has come up to me later and said "thank you" for making the introduction.

Barry R.