Our Roofing Company is Still in Business

Our Roofing Company is Still in Business

At 21 Roofing Group, we want to assure you that we will continue to stay operational as long as we are permitted to. We recognize that some roofing emergencies cannot wait or you could risk more damage to your home in Charlotte or Raleigh, North Carolina. We have trained all our employees in accordance with CDC guidelines for the safety of your family, as well as theirs.

We have instituted several new capabilities to provide peace of mind for our customers, including being set up to do consultations via the phone or internet (using Zoom or Facetime), so you can avoid human interaction while still getting answers to your roofing questions. By using technology to our advantage and yours, we can accept roof images and videos via upload through contact forms.

Another thing to remember is that we do not need to come inside your home or in contact with you or your family to take care of roofing, siding, or gutters. Hence, if you’ve been putting off any of these services and would like to schedule them now, we are more than happy to help you.

To our Realtors: We can quote repairs based on the Home Inspection Report. Please feel free to contact us with any questions or with your property information so that we can get a quote to you as soon as possible.

We hope that you and your family are doing well. Stay healthy!

- 21 Roofing Group Team

Roofing Insurance: What You Need to Know Before Making a Claim

claim on your roofing insurance

Insurance is a tricky thing, no matter what variety you have! Medical, home and auto insurance all require the same basic things, such as deductibles, paperwork and knowledge before you go into making a claim. Here at 21 Roofing Group, we don’t want our clients to be left high and dry should they want to make a claim after a storm or other damage that has occurred to their roof. If you are considering making a claim on your roofing insurance, here are a few things you need to know.

First, you need to have a good working knowledge of your policy. This isn’t always easy, especially in complex or commercial roofing cases, but it is essential before you make a claim. In some cases, the damages to the roof might actually be better if you paid them out of pocket rather than filing a claim! Read through your policy carefully and in good weather before something happens to your roof.

Second, make notes of what your policy will and won’t cover. A small shorthand paper kept with your policy can be invaluable for when you have a question that needs a fast answer. Policy exclusions often include damage that is done by the homeowner, if your roof needs replacement due to age, and also certain materials.

Finally, be sure to call your agent if you are considering making a claim. Many insurance companies are real sticklers for details and will negate the entire claim (and the payment of the bills!) if certain procedures are not followed.

If you have questions about roofing in Charlotte, North Carolina or how we work with insurance companies, please contact us today at 21 Roofing Group.

What to Do if Your Roofing Has Been Installed Improperly

What to Do if Your Roofing Has Been Installed Improperly

Your roof is obviously an important part of your home.  It protects you from the elements, provides insulation, and keeps you, your family, and your possessions safe.  These are just some of the reasons why we pride ourselves on providing you with professional roofing installation and repair—because we care about you.  While we can guarantee the work of our team of trained, experienced roofers, we cannot guarantee the work done by other crews.  And with so many thins riding on your roofing doing it’s job well, what happens when your roofing company does not do their job correctly?

Unfortunately, this is sometimes the case.  As we have been called upon to repair leaking or improperly installed roofs, we have seen that not all roofing jobs are done equally.  Some of these improper installations can cause a weakening of your shingles, water to leak in and seriously undermine the structural integrity of your roof, loose and missing shingles, and easier damage to a roof come stormy weather.

We take pride in fixing those problems, so you can feel confident that your roofing has been installed correctly and soundly.  A properly installed roof should be something that you expect when having your roof installed or repaired.  However, as industry requirements and standards have changed, older roofs might not be as up-to-code as their newer counterparts.

If you suspect your roof has not been installed properly and are seeing any of the previously mentioned problems—which might also just be signs of general roof damage or need for repair—call us at 21 Roofing Group today, and we will happily come by and give you an inspection and estimate.  We offer the best warranties on the market for our roofing installations services and can’t wait to show you what a great roof can do for you and your home.