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Owner and President, Erik Ramirez

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Q & A with Louie D’Elia - Vice President Sales

Years of Experience: 14 years in construction industry

What led you to the roofing control industry?

While working as an OSHA Inspector for the state of North Carolina, I noticed there was extra attention to the roofing industry. Poor work habits, shoddy work and unscrupulous characters gave the roofing industry a bad name. Most roofing companies are only salespeople who will hand off your home to a third-party subcontractor you have never met. Also, many roofers come from other states, following severe weather, and leaving after the work is done, leaving homeowners on their own and unable to contact their roofers again. I knew there was something I could do to improve this and knew the process could be better.

What is your professional background/experience?

I have worked as a project safety manager for 10 years, overseeing the wellbeing of workers on multiple worksites. My experience includes work for Bouygues Civil Construction Port of Miami Tunnel Project, where I was responsible for the safety of heavy civil construction of two mile-long tunnels, a new bridge and roads in Miami, Florida. I then moved to Coastal Construction as senior safety manager overseeing the construction of over a dozen high rise condominiums in Miami Beach, Ft. Lauderdale and Palm Beach. I am also an instructor for OSHA 10 and 30 safety classes.

What do you like most about working for 21 Roofing Group?    

There is more than one thing that drew me to 21 Roofing Group. What I find outstanding is their organization and knowledge of the business. While interviewing roofers for OSHA I found most roofers to be installers, hardworking but inexperienced. At 21 Roofing Group, we understand the intricacies of roofing. We understand which applications work in which situations. For example, if there will be high volumes of water coming off multiple slopes, extra attention must be provided to this particular roof to avoid leaking or damage issues in the future. But the best reason for working at 21 Roofing Group is our commitment to the customer. The customer is always number one in our operations, and we always go the extra mile to ensure their satisfaction. We do not see this as a business where we merely sell a product and are done, Instead, through our warranty and guarantees, we are part of the customer’s home and future, which means we ensure the job is done right. This shows in how the majority of our work is word of mouth, and not from advertising. We help educate the homeowner, so they feel comfortable with our work and the future of their home.

Note any personal awards or achievements:

As a project safety manager at the Port of Miami Tunnel Project, we achieved 2.2 million manhours of work without a work-related injury. At Coastal Construction, we worked over 2 ½ years without an injury. This is a testament to how serious the worksite is and how I take care of our projects, our employees and your home.

Tell us about your family:

We are located in Apex, NC. I am married to my friend & wife of 15 years who does a fantastic job with our home and 2 wonderful daughters.

What are your hobbies and interests outside of work?

The whole family is involved with local soccer and neighborhood activities. Located in Raleigh, we are in the middle of two of our favorites as we love to get away to the mountains and the awesome NC beaches.

Leslie Ramirez - 21 Roofing

Q & A with Leslie Ramirez - Customer Relations/Marketing

Years of Experience: I became a realtor when I was 18 years old. I have almost 20 years of experience in the real estate business, and over 7 in roofing.

What led you to the roofing industry?

My husband. HAHA! We’ve always been entrepreneurs and have worked together: in fields such as, real estate & roofing. We really enjoy this business and industry and we love providing quality work, which creates a HAPPY customer experience.

What is your professional background / experience?

I come from a family of entrepreneurs. I became a realtor in 2000, at just 18 years old. I worked in the business for a couple years in Miami before moving to Tallahassee to study education. I studied at Florida State University - Special Education. Graduated in 2005, magna cum laude. I met Erik, my husband, while I was studying at FSU. I moved back to Miami, and we married a few months later. A few months after that I worked in a Title 1 middle school, in a self-contained classroom, as the math/language arts/reading teacher. In 2006, I decided to open up a tutoring center in Miami Beach, FL. In 2008, we opened another location in Bal Harbor, FL. Then, I sold both locations to raise my children. I moved to Charlotte in 2012 looking for a better quality of life for our family. We opened up 21 Roofing Group in 2013. It has all been a work in process, but we couldn’t be prouder of the success of the company and the reputation we have made.

What do you like most about working for 21 Roofing Group?

I like being able to make people happy. I want everyone to be content with us and with our service. I love our 21 Roofing Group team. We work long hours and days (sometimes weekends), but that's because we strive for excellence and customer satisfaction. 21 Roofing Group is all about family first, loyalty, and teamwork.

Note any personal awards or achievements:

Bachelors & Masters in Special Education from Florida State University in 2005. Florida Realtor since 2000

Tell us about your family:

Married to my husband, Erik, the owner, for 15 years. We have 2 beautiful children ages 10 & 11. We love our family, listening to music, dancing, playing outdoors, hosting, & traveling.

What are your hobbies and interests outside of work?

First and foremost, I love my family. All of them, near and far. They come first in anything I do. I love reading, the beach, and hanging out with family and friends.

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Tony Garay – Vice President of 21 Roofing Group

One of the unique things about roofing is that someone can become interested in this industry even without having been around it for a long time. Tony Garay, Vice President here at 21 Roofing Group, has a prestigious background in the field of real estate, primarily in the south Florida area. In the 15 years he was involved in residential, commercial, and industrial real estate, he was present for countless property inspections and transactions. This gave him insight into many different trades related to structures, including roofing.

Tony has also invested in his own properties, so he had to become acutely aware about all aspects of renovating and selling those he purchased so that he could properly survey and inspect properties before purchasing them. It was during this endeavor that he met Erik Ramirez, who had started 21 Roofing Group 7 years prior and entered the industry along a similar path, through real estate and construction. They hit it off, and the rest is history.

As Tony puts it, “I enjoy being a part of this team, mainly because of their efficient, organized operation and their respect for quality of life for all their team.” The company has a distinct family environment, which he can appreciate as a family man with an amazing wife and 7-year-old daughter. In his spare time, Tony enjoys hiking, camping, and exercising, as well as spending every moment relishing his little family of 3.

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Ivelisse “Ivy” Gallardo -- Operations Manager of 21 Roofing Group

One of the most critical positions at any company is the one in charge of keeping all operations humming along. That is not only important for the efficiency of the organization, but for the success of each and every project they undertake. At 21 Roofing Group, we are pleased to have Ivelisse “Ivy” Gallardo as our Operations Manager, as she brings more than 25 years of experience in customer service and administration to the table.

When asked what she likes about working here at 21 Roofing Group in Charlotte, North Carolina, Ivy was quick to answer that our family-oriented atmosphere and drive to put quality over quantity were her favorite two things. She thoroughly enjoys keeping customers happy, and that falls in line with our mission perfectly. You can be confident that she’ll be here to help you with questions you have about your roofing, siding, or gutter project.

To tell you a bit more about Ivy, she is an avid animal lover. She volunteers at the South Charlotte Dog Rescue and has two adorable fur babies of her own. She has instilled that passion in her four children, which is why her eldest has fur babies, even though living in Florida now. She has been married for 22 years, and the couple has three children still at home: a 16-year-old son, 15-year-old daughter, and their youngest is 12. In addition to spending time with her family and volunteering, Ivy also is an avid reader, so you’ll almost always see her with her e-reader nearby.

We are thankful to have such a caring and dedicated operations manager, not only for the benefits she brings to our company, but also the countless ways she helps our customers. Stop by and meet her sometime!